Refund Policy

At Nunuberry, we understand that products may need to be returned or exchanged as they might not be right for you. If you would like to request a return or exchange on our products, please email info@nunuberry.co.uk with your order number for authorisation.

Please return all unwanted products in an unused condition to Nunuberry within 28 days of dispatch. All products that you would like to return must be in a new, unused form with original packaging where applicable. Any returns that do not meet Nunuberry policy will not be accepted and shall be returned to the customer. The customer will be responsible for the payment of the postage for shipping the returns. Nunuberry will not pay for postage cost unless the products are faulty. Should a product be faulty, please provide proof to info@nunuberry.co.uk with your order number. Please ensure you have proof of postage on your return package.

Once Nunuberry has received your returned products, we will endeavour to process your return within 14 working days.

Our vouchers are valid for 1 year from the date of purchase. Please note, gift vouchers are non-refundable and non-transferable in exchange for monies.